We are proud to be a part of the best parcel shop network!

What is a Hermes Parcel Shop?

With Hermes Parcel Shops, customers can choose, at the point of sale, to have their order delivered to our store. Or, if they are not going to be at home for a delivery, an ‘in-flight’ option is now available through the text and email notifications, by which the delivery can be diverted to our store. Customers can also manage any returns via our store. Hermes continues to innovate, and with many online shoppers using click-and-collect as a delivery option, Hermes Pickup gives retailers another great option for their customers.

My parcel hasn’t been delivered?

You can check on the status of your parcel by entering your 16 digit parcel number into the ‘Track a Parcel’ tool on the Hermes website.

You can find your parcel number on the order confirmation that was emailed to you or by logging in to your account and clicking on ‘Your Shipments’ in the top right hand corner of the screen.

Please allow 7 working days from the date of collection before querying a delivery.

How long will it take to deliver my parcel?

If your parcel was collected by a courier, it will typically reach the recipient within 3-5 working days. If your parcel was dropped off at a ParcelShop or Parcel Locker, it will typically reach the recipient within 2-4 working days.

Frequently asked questions