The Customer Portal is a self-service platform that allows our customers to manage their subscriptions, make invoice payments, update their information, and more.
If you’re one of our customers, you’ll receive an email invitation to access the portal. Below, you’ll find two portals: the one on the left is for Chandler Computers customers, while the one on the right is for Chandler Computers Business Services customers.
INDIVIDUALS
This portal is for individuals and covers subscriptions such as; ESET Cyber Security, Microsoft 365, Cloud Backup, Home IT Support packages, etc.
BUSINESS CLIENTS
This Portal is for B2B customers and covers subscriptions such as; Business IT Support, Microsoft 365, ESET, Domain Name Renewals, Web Hosting, etc.
FREQUENTLY ASKED QUESTIONS
Our small business has grown over the years (Est. 2015). We have a considerable number of clients and multiple renewals for each day of the year. To remain profitable, we must make some changes. So, the decision has been made to introduce software to automate the administration of all our billing & subscriptions.
The portal enables us to be transparent with our customers and hopefully frees up our time to keep doing what we are best at (repairs, upgrades, building PCs, software sales, etc.).
To give you peace of mind that your data and card information is secure, we have teamed up with ZOHO (https://www.zoho.com/uk/subscriptions/) and Stripe (https://stripe.com/gb) to provide you with the best customer experience possible. These platforms are used by internet giants such as Amazon, ASOS, Waitrose, Apple, Wayfair, and eBay to name a few.
You will be charged only on the anniversary date of your subscription(s). The payment is normally taken during the early hours (between 00:01 and 06:00). You can check the dates for each subscription by logging into the customer portals above. When you add your debit/credit card, no money will be taken at that point. You will see an authorisation fee of £0.00.
Our new billing and subscription portal is a self-service portal for our customers, which they can use to manage their subscriptions, pay for invoices, update their information, and much more. We will no longer be taking payments in-store or over the phone for new subscriptions/renewals of services.
Of course! Just come into our store with your debit or credit card and one of our staff will gladly assist you. The best day for this is on a Saturday.
Your subscription(s) will be active up to the renewal date. If there is no associated payment on file, then your service will be terminated with immediate effect. If you would like to renew an expired subscription(s), there may be additional fees such as a setup admin fee or you may be put onto a different tariff. Existing customers always receive the best pricing.
For the most part, you are a customer of either Chandler Computers Limited (Individual) or a customer of Chandler Computers Business Services Limited (Business Client). The businesses are separate entities. They have different bank accounts, different company registration numbers, offer different services, hold different stock, etc. There is a clear distinction between the two.
There are rare occasions when customers may be a customer of both companies. This is normally when we provide IT services to the customer’s business and also on a personal level, at their home. If this is you, then you will be required to log into the respective portal to manage your subscriptions.
Yes. The Portal sends out notifications via email for the following scenarios: upcoming renewals, cancelled subscriptions, new subscriptions, expired cards, and much more.
If in doubt, you probably have a good reason. We suggest that you contact our team where we will be able to verify whether the emails are genuine or not. It is always best to check before providing your personal information and debit/credit card information.
